Welcome to Paris Corner Perfumes! We are dedicated to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which we provide refunds for your purchases. Please read this policy carefully.
- Refund Eligibility
1.1. Damaged or Defective Products:
If you receive a product from Paris Corner Perfumes that is damaged or defective, we will provide a full refund, including the cost of shipping, provided you contact us within 7 days of receiving the item and follow our return process as outlined in Section 3.
1.2. Incorrect Product Shipment:
In the event that you receive a product that is different from what you ordered, we will offer a full refund, including the cost of shipping, once you contact us within 7 days of receiving the item and follow our return process as outlined in Section 3.
- Non-Refundable Items
We do not provide refunds for the following:
2.1. Change of Mind:
We do not offer refunds for products returned due to a change of mind or if you no longer want the item. We encourage customers to make informed decisions before making a purchase.
2.2. Personal Preferences:
Refunds will not be issued based on personal preferences, such as scent, unless the product is damaged or defective.
- Return Process
To request a refund for eligible items, please follow these steps:
3.1. Contact Us:
You must contact our customer support team within the specified time frame via [email protected] to initiate the return process.
3.2. Provide Details:
You will be required to provide the following details:
- Order number
- Description of the issue
- Clear photographs or evidence of the damage or defect
3.3. Return Authorization:
Once we review your request and approve it, we will provide you with return instructions.
3.4. Return the Product:
Return the damaged or defective product, following the instructions provided.
3.5. Inspection and Refund:
Upon receiving the returned product, we will inspect it to verify the damage or defect. If the product meets the eligibility criteria, we will process a full refund, including shipping costs, to your original payment method within 7 business days.
- Contact Us
If you have any questions or concerns about our Refund Policy or wish to initiate a refund request, please contact us at: [email protected]
We are committed to ensuring your satisfaction, and we aim to resolve any issues promptly and efficiently. Thank you for choosing Paris Corner Perfumes!